jp·
ENES
Málaga

Experience

I've worked remotely since 2020, first in hosting support and account management, and now on WordPress operations and AI.

Download CV ↓
Remote since August
2020
Sites I maintain
31
Hosting accounts, ~$160K MRR
450+
Customers helped
4,800+

  1. Sep 2023 — Present

    Denver, CO, US · Remote · Freelance

    Present

    MemberDev

    WebOps & DevOps · AI Systems

    A small agency that builds custom WordPress membership sites for coaches, educators and communities.

    • I look after the agency's WordPress membership sites: new features, hosting, plugins, DNS, security, and the day-to-day work that keeps them online.
    • I build AI chat for these sites that reads their content and answers members' questions.
    • I built QBank, the question bank Obesity Medicine Review's members use to study for their board exam. It replaced SpeedExam in October 2026.
    • I take on the bigger jobs too, like migrations, moving media off the server, and digging through logs when something is slow or broken.
    31Sites I maintainMembership sites

  2. Jul 2022 — May 2023

    New York, US · Remote

    DigitalOcean

    Technical Account Manager

    Managed cloud hosting for agencies and small businesses. I worked at Cloudways, which DigitalOcean bought in 2022.

    • I managed more than 450 web companies on managed cloud hosting, worth about $160K a month in recurring revenue.
    • I ran account reviews that covered WordPress hosting, DNS, SSL, migrations, backups, server setup and performance.
    • I watched for churn risk, upsell openings and badly configured servers, and turned what I found into a plan or an escalation.
    • When a ticket wasn't enough, I brought in Support, Product and Engineering and worked it through with the customer.

  3. Aug 2020 — Jul 2022

    Lithuania · Remote

    Hostinger

    Technical Success Specialist · Web Hosting

    A big web hosting company with millions of customers.

    • I helped more than 4,800 customers over live chat and email in a busy hosting support queue.
    • I fixed problems with hosting, domains, DNS, SSL, business email, WordPress, slow sites, backups and migrations.
    • I tracked issues down with control panels, Chrome DevTools, a bit of HTML, CSS and PHP, and DNS tools.
    • I walked people through connecting domains, turning on SSL and setting up email, and I documented the problems that kept coming back.